Returns

We'll always do our best to make things right for our customers. If you need to return or exchange an item for any reason, you can contact us by replying to your order confirmation email, or send an email to returns@queensthread.com and include your order #. 

If you're located in Queens, we can often arrange for a courier to quickly pick up drop off items. If the item was shipped farther away, we ask that the recipient ship it back to us in unworn condition and we'll send out an exchange or refund.